SENIOR CLIENT SERVICE EXECUTIVE

No. 46 Lang Ha Street, Dong Da District, Hanoi, Vietnam

About the Role

Senior Client Service Executive will need to be able to administer projects, manage teams to deploy projects to work with customers. Senior Client Service Executive will have many opportunities to meet and work directly with leaders from C-Level of brands, implement branding and communication projects, play an important role in coordinating and campaign execution.

  • Execution and administration of projects after win pitching

  • Work directly with customers to implement projects, ensure the campaign is executed according to the set plan, and achieve the campaign's goals

  • Guide and train team members in project management skills, improve professional capacity

  • Maintain relationships with customers, take care and promptly respond to project requirements, and advise customers on the best solutions

  • Manage project finance, control project costs and cash flow.

Requirements

  • Deep understanding about communication/branding, digital marketing & social media platforms, 3-5 years of experience in the industry.

  • Good command of English and work with foreign partners

  • Deliverables mindset, business mindset, customer service mindset, open mindset

  • Proficient in office tools, especially creating presentation slides.

  • Ability to project management, ability to lead, manage & coordinate the team.

  • Strong communication skills, time management skills, and problem solving

  • Good presentation skills, negotiation and persuasion skills

​Benefits

  • Income from 150 million/year - 200 million/year depending on capacity. Bonuses according to successful projects.

  • Travel with company every year.

  • Fully apply social insurance, health insurance and other benefits in accordance with the Labor Law and the Company's remuneration regime

  • 12 days of annual leave + 1 day of birthday leave

  • Trained in self-development skills and professional improvement programs.

  • To participate in activities, industry events, meet and exchange with experienced people, expand relationships.

  • Have access to a variety of fields and professions, improve professional knowledge and life

  • Professional, supportive working environment, open-minded culture and result-transfer mindset